Delivery, Refunds & Returns Policy

Last updated: February 2026

Delivery Policy

Order Processing

All physical orders are processed within 1–3 business days (Monday–Friday, excluding UK bank holidays).

Shipping Location

All orders are shipped from Northern Ireland, United Kingdom.

Shipping Destinations

We currently ship to:

• United Kingdom
• Ireland
• European Union
• United States
• Australia
• Canada
• New Zealand
• Multiple international destinations

If your country is unavailable at checkout, please contact us at jane@spiralsoul.co.uk

Estimated Delivery Times

Delivery times begin after dispatch:

UK & Ireland: 3–7 business days

International orders: 7–21 business days

Delivery times are estimates and may vary due to seasonal demand, customs processing, or factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on:

destination

order weight

selected shipping method

Tracking

Where tracking is available, a tracking reference will be emailed to you once your order has been dispatched.

Digital Products

Digital products, including online courses, downloadable resources, and digital materials, are delivered electronically.

Access details or download links are provided immediately after purchase or within 24 hours

No physical delivery is involved

If you experience any issues accessing your digital purchase, please contact jane@spiralsoul.co.uk

Refunds & Returns Policy

Returns Window

We accept returns within 30 days of purchase.

After 30 days, we are unable to offer a refund or exchange.

Eligibility for Returns

To be eligible for a return:

Items must be unused, unopened, and in their original packaging

Proof of purchase is required

Non-Returnable Items

The following items are non-returnable and non-refundable:

Digital products, online courses, and downloadable content

Gift cards

Personal care and health items once opened

Refund Approval & Processing

Once your return is received and inspected, you will be notified by email of approval or rejection.

If approved:

Refunds are issued to the original payment method

Processing time is 5–10 business days after approval

Bank or card providers may take additional time to post the refund

Sale Items

Sale or discounted items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange, please contact jane@spiralsoul.co.uk

before returning the item.

Return Shipping

Customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

We recommend using a tracked shipping service for returns, especially for higher-value items. We cannot guarantee receipt of returned items.

Return Address

Spiral Soul Apothecary, 43 Gorse Rd, Gortnarane, Killaloo, Londonderry, Northern Ireland, UK, BT47 3SS

Need Help?

If you have questions about delivery, digital access, refunds, or returns, please contact:

📧 jane@spiralsoul.co.uk